Escape to Holiday respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, make an enquiry or booking, stay at one of our properties, contact us, or choose to receive communications from us.

1. Who we are

Escape to Holiday is the trading name of ETH 2019 Limited.

For the purposes of UK data protection law, ETH 2019 Limited is the data controller responsible for your personal information.

Business address:
ETH 2019 Limited trading as Escape to Holiday
31–35 Water Street
Penygroes
Caernarfon
LL54 6LR
United Kingdom

Email: hello@escapetoholiday.co.uk

If you have any questions about this Privacy Policy or how we use your personal information, please contact us using the details above.

2. The personal information we collect

The information we collect will depend on how you interact with us.

When you make an enquiry or booking, we may collect:

• your name;

• postal address;

• email address;

• telephone number;

• booking and accommodation details;

• dates of your stay;

• the number and composition of your party;

• information you choose to provide about requirements relevant to your stay;

• correspondence between you and Escape to Holiday;

• payment and transaction information; and

• other information reasonably required to administer your booking.

When you use our website, we may also collect technical information such as:

• your IP address;

• browser type and version;

• device information;

• operating system;

• pages visited and how you use our website;

• approximate geographic information derived from your IP address; and

• information collected through cookies and similar technologies.

We use Google Analytics to help us understand how visitors use our website. Please see our Cookie Policy and cookie consent controls for further information.

We do not intentionally collect special category personal information unless there is a genuine need to do so. If you voluntarily tell us about an accessibility, health or other requirement relevant to your stay, we will only use that information where necessary to assist you and in accordance with applicable data protection law.

3. How we collect your information

We collect personal information directly from you when you:

• visit or use our website;

• make an enquiry;

• make a booking directly with us;

• contact us by email, telephone, website form or another communication method;

• stay at one of our properties;

• subscribe to marketing communications; or

• otherwise provide information to us.

We may also receive limited technical information automatically when you use our website through cookies and similar technologies.

4. How and why we use your personal information

We only use personal information where we have a lawful basis for doing so, such as:

To deal with enquiries and bookings

We use your information to respond to enquiries, process and administer bookings, take or record payments, provide information relating to your stay and fulfil our obligations to you. Our lawful basis is normally performance of a contract with you or taking steps at your request before entering into a contract.

To operate our business

We may use information for bookkeeping, accounting, record keeping, managing our properties, resolving complaints, preventing fraud and dealing with legal or insurance matters. epending upon the circumstances, our lawful basis may be legal obligation or our legitimate interests in operating and protecting our business.

To communicate with you about your stay

We may contact you before, during or after your stay with information reasonably connected with your booking, including arrival information, access arrangements and other information necessary to provide the accommodation you have booked. These are service communications rather than marketing communications. Our lawful basis is normally performance of a contract.

To improve our website and services

We may use aggregated or analytical information to understand how people use our website and to improve our website, accommodation, services and customer experience. Where non-essential cookies or similar technologies are involved, we will obtain consent where required.

Marketing

We may invite you to receive news, special offers, availability updates and other information about Escape to Holiday. Where required, we will only send electronic marketing where you have consented to receive it or where we are otherwise permitted to do so by law. You can withdraw your consent or unsubscribe from marketing communications at any time. Withdrawing consent will not affect your bookings or your ability to use our services.

5. Cookies and Google Analytics

Our website uses cookies and similar technologies. Some cookies are necessary for the website to function. Other cookies, including analytics cookies, may help us understand how visitors use our website. We use Google Analytics for website measurement and analytics. Google Analytics may collect information about your device, browser and interaction with our website. Where consent is legally required for non-essential cookies or similar technologies, these technologies will not be activated until you have made your choice through our cookie consent mechanism. You can change or withdraw your cookie choices where our website provides that facility. Further information is provided in our Cookie Policy.

6. Who we share personal information with

We do not sell your personal information. We may share information with trusted service providers where this is necessary to operate our website or business. These currently include Squarespace, which provides services used to operate and host our website; and Google, whose services we use for business email and website analytics.

We may also disclose information to professional advisers, insurers, accountants, payment service providers, IT providers, law enforcement agencies, courts, regulators or other organisations where reasonably necessary or required by law. Where organisations process personal information on our behalf, we expect them to handle that information appropriately and in accordance with applicable data protection requirements.

7. International transfers

Some of the technology providers we use are international organisations and may process personal information outside the United Kingdom. Where personal information is transferred outside the UK, we take reasonable steps to ensure that appropriate safeguards recognised under UK data protection law are in place. These may include transfers to countries covered by UK adequacy regulations or the use of approved contractual safeguards.

8. How long we keep your information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including satisfying legal, accounting, tax, insurance and reporting requirements. As a general guide:

• Booking, payment and transaction records may be retained for up to six years after the end of the relevant financial year, where required for tax, accounting or legal purposes;

• General enquiries that do not result in a booking will normally be deleted when they are no longer reasonably required;

• Correspondence relating to a booking may be retained with the relevant booking record;

• Marketing information will be retained while you remain subscribed or until it is no longer required; and

• Cookie and analytics information is retained in accordance with the settings and retention periods applicable to the relevant service.

We may retain limited information where necessary to record that somebody has opted out of marketing so that we can respect that preference in future.

9. Keeping your information secure

We take appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or destruction. Access to personal information is limited to people and service providers who have a legitimate business need to access it. However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

10. Children's information

Our accommodation may be used by families and children, but our website and booking services are intended to be used by adults. We do not knowingly collect personal information directly from children for marketing purposes. Where information about children is reasonably required as part of a family booking, we expect it to be provided by a parent, guardian or other responsible adult and will only use it for purposes connected with the booking or stay.

11. Your data protection rights

Depending upon the circumstances, UK data protection law gives you rights concerning your personal information. These may include the right to:

• Ask us for access to the personal information we hold about you;

• Ask us to correct inaccurate or incomplete information;

• Ask us to erase your personal information in certain circumstances;

• Ask us to restrict the way we use your information in certain circumstances;

• Object to certain processing, including direct marketing;

• Receive certain information you have provided to us in a portable format;

• Withdraw consent where we rely upon consent; and

• Raise a concern about how we use your personal information.

Not every right applies in every circumstance. To exercise your rights, please contact: hello@escapetoholiday.co.uk We may need to ask for information to confirm your identity before dealing with a request.

12. Complaints

If you have concerns about how we handle your personal information, we would appreciate the opportunity to resolve them. Please contact us at hello@escapetoholiday.co.uk.

You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO). Information about making a complaint and the ICO's current contact details are available on the ICO website.

13. Links to other websites

Our website may contain links to websites operated by other organisations. We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy information provided by those organisations before giving them personal information.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time, for example if our services, technology providers or legal obligations change. The latest version will be published on our website and the date at the top of this policy will show when it was last updated.

15. Contact us

If you have any questions about this Privacy Policy or our use of your personal information, please contact:

ETH 2019 Limited
31–35 Water Street
Penygroes
Caernarfon
LL54 6LR
United Kingdom

Email: hello@escapetoholiday.co.uk